Insurer: Covea Insurance plc
Some important facts about your Motorcycle Personal Accident insurance are summarised below. This summary does not describe all the terms and conditions of your policy, so please take time to read the policy document to make sure you understand the cover it provides. Duration of the Policy: Three Years.
|Features and benefits included automatically||Significant exclusions or limitations||Section|
|If you suffer accidental injury while legally riding, mounting or dismounting a motorcycle within the United Kingdom and which within 104 consecutive weeks of occurring directly results in one of the following we will pay the applicable benefit as shown below:
This insurance does not cover accidental injury directly or indirectly arising out of or as a consequence of:
|Once a year for each year during the term of the policy, the amount of cover under the policy will increase by an amount equal to 10% of the amount of cover applicable in the 1st year||Once a year for each year during the term of the policy the monthly premium will increase by 10% of the amount of the monthly premium in the 1st year|
You may cancel this policy within 14 days of receiving your documentation. If no claims have been made we will refund the premium you have paid. If a claim is made we will be entitled to the first monthly premium.
If any other monthly premium is not paid when due, we have the right to cancel the policy with effect from the date the payment was due. You may cancel the policy at any time by telling us either in writing or by phone.
We may cancel your policy at any time by giving 14 days notice to your last known address.
Written notice of any claim should be submitted to Swinton PA Unit, Its4me House, Rosary Road, Norwich, NR1 4BX
It is always our intention to provide a first class standard of service. However, if you have any cause for complaint you should in the first instance contact either Swinton who arranged the policy for you or Covea Insurance plc, which insures the risk.
Please always quote your policy number.
If after taking this action, you are still dissatisfied, please write to the Chief Executive, Covea Insurance plc, Norman Place, Reading, RG1 8DA. Should you then remain dissatisfied you may, approach the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London, E14 9SR. You must do this within 6 months of the date of our final response letter. There are a few instances where the Financial Ombudsman Service are not able to assist and you must have allowed us the opportunity to resolve your complaint before the Financial Ombudsman Service become involved.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to receive compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances for the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% for the remainder of the claim, without any upper limit.
Covea Insurance plc, Norman Place, Reading, RG1 8DA, Registered in England and Wales 613259
Authorised and regulated by the Financial Conduct Authority