This Privacy and Data Policy deals with how we and others may use your data and contact you.
Protecting your information is important to us. Swinton have security measures in place which are considered appropriate to the nature of the information and the harm that might result from a breach of security. For your protection we will also:
Telephone calls with us will be recorded for training and quality purposes. We engage third parties to carry out quality and compliance monitoring on our behalf and customer data including recorded calls is made available to such third parties for this purpose.
We may receive information about you from any of the following sources:
We will use the information about you for the following purposes:
In addition your information may be disclosed to:
You should also be aware that:
We and most of the insurers we deal with have a sharing of information agreement to prevent fraud. Whenever you arrange your insurance through us, this will be on the basis that you agree to your claims information being passed onto the Claim Underwriting Exchange. To help prevent fraudulent claims, we and your insurer exchange information with other insurers through various databases. Also to help detect people who break the law by not having insurance, your insurer will supply details of your motor insurance to a database which can be accessed by the police or other insurers.
In assessing your application/renewal and providing you with a quote we and your insurer will carry out the following searches:
Under the Data Protection Act 1998 you have certain rights in relation to the information we hold about you:
You may request, by writing to the address below and enclosing a cheque for £10 payable to Swinton Group Limited, details of the information that we hold about you. Details will be provided to you within 40 days of us receiving your request and fee.
Swinton Group Limited
6 Great Marlborough Street
We will contact you to tell you about insurance and related products, offers and discounts from Swinton and from selected third parties, such as motor, home and travel insurance, life cover, and other financial products such as credit, loan and mortgage facilities and protection, investments, savings and home protection products. We may contact you about these from time to time mainly verbally by telephone, or by mail, text, email and other reasonable methods, using the telephone and other contact details provided and updated by you and your representatives or which we obtain or update from external sources. We may also pass this information (except telephone numbers registered with the Telephone Preference Service) to other carefully selected third parties so they can contact you in the same ways. Please let us know if you do not want us to do this. You can change your preference at any time by writing to us.
To change your marketing preferences with Swinton, you will need to contact your local branch or write to us.